< EPSOFT International--E.GENE ITSM
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Service Management Solution

What is ITSM solution?
E.GENE is the best selling ITSM solution in South Korea. It can handle highly complex IT tasks, simplify requests and process them quickly. It is the best user support and efficient IT operation solution that is aligned with ITIL and COBIT framework and meets the ISO/IEC 20000 requirements.



+ Efficiency improvement

+ Lower operational costs

+ Lower risks

+ Improve ROI

+ Standardization helps to streamline operations

+ Better services

+ Better visibility into operations and performance

+ Better assets management

Key Features

* Pre-embedded ITIL process

* Align with ITIL and COBIT

* Meet ISO/IEC 20000 standard

* Event management

* Incident management

* Change management

* IT operations management

* Request management

* Problem management

* Release & Development

* Configuration management

Workflow for ITSM

gate on necessity

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